Shipping
Write your real shipping areas, carrier, cost and delivery times here.
Returns and refunds
Write your real return window, conditions and how customers request a refund.
Terms & conditions
Write your real terms and conditions of sale here.
Privacy
Explain which personal data you collect (name, email, address, phone) and why.
Frequently asked questions
How long does delivery take?
The estimated delivery dates are shown on every product page and at checkout, calculated from your order date. See Shipping above for areas and carriers.
How much does shipping cost?
The shipping cost is always shown at checkout before you pay. Free shipping on orders over €50.
Can I return an item?
Yes. You can return an item within 14 days. See Returns and refunds above for the conditions and how to request it.
How can I pay, and is it secure?
The available payment methods are shown at checkout. Card payments are processed by Stripe: the store never sees or stores your card number.
How do I follow my order?
You receive an e-mail when your order is received, paid and shipped. You can also see your orders in My account.
How do I contact customer service?
Use the Contact page and we will reply by e-mail. Our contact details are also at the bottom of this page.